Terms & Conditions and Privacy Policy

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes: your name; address; phone number; email address; credit/debit card details.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Terms & Conditions

This notice describes our Terms & Conditions Policy. The following terms and conditions apply to all transactions on our website. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

1. Description of Goods

As all the products that we sell are of a technical nature it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We do not accept responsibility for any preparation work based on such specifications.

2. Accuracy of Product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. Any action taken by the user of this website remain the responsibility of the individual. Where sizes are specified on the website, these contain a +-3% manufacturing tolerance.

3. Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order, unless stated otherwise.

4. Typographical Errors

In the event a product being listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.

5. Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

6. Payment Methods

We accept all major credit and debit cards including Visa, MasterCard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit or debit card has been properly received.

7. Delivery Charges

Delivery charges are inclusive in the price. In the event that a refund is made, the delivery charge may not be refunded (£25).

8. Acceptance of delivery

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery. Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery. Incorrect Goods: It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery.

9. Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or faults that can not be confirmed have not been caused by incorrect installation. In addition routine maintenance, if needed, is not covered. This does not affect any statutory rights that you may have.

10. Returns

We do not hold any stock - all of the mirrors on our website are bespoke and made to order specifically for you. We are therefore only able to accept returns if the product is faulty. It is your responsibility to return purchases in pristine condition in its unopened original box and packaging. In the event that you choose not to use our returns collection service (£40) you will be wholly responsible for the cost of return delivery and safe return of the goods. Subject to claim validity and correctly notified in accordance with the Acceptance of delivery paragraph of these terms, goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account. We reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, we reserve the right to arrange collection of the item from you and to charge you for such collection. In the event that you select to use our subsidised returns collection service and you are not present to return the goods on the day we have agreed, we reserve the right to charge you £40 for additional collections until such time as we have received the goods.

11. Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this Website and lawfully enter into and form contracts on this website under English law you must:

• Register by providing your real name, phone number, e-mail address, payment details and other requested information.
• Be over 18 years of age.
• Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable Possess a valid credit or debit card issued by a bank acceptable to us.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Important

Please DO NOT arrange for a plumber or suitably qualified professional until you are in receipt of the goods and they have been checked for damage, missing parts, etc. We will not be held liable for monies owing to professional tradesmen who are unable to complete a job owing to delivery problems. For bathroom furniture and products, we recommend CORGI registered tradesmen.